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Shipping & Returns

Refund

Once the return is received in our warehouse, our revenue team will determine if the product meets the refund. When it is approved, it will be forwarded to the finance department for processing.

Please note that the refund process may be longer during peak trading hours (including but not limited to Christmas and sales).

Our finance team will send you an e-mail to let you knowthat the refund has been processed. Once your refund has been processed, please allow 1-7 business days (depending on your financial institution) to appear in your account.

The refund will be refunded to the same credit card or PayPal account you are paying.

Do you use gift cards to get your purchase? No problem, we just need to reload the refund amount back into the gift card you used to purchase. If your gift card has been refunded within the expiry time, the 30-day extension applies.

We reserve the right to refuse a refund for an item if it is appropriate:

Return after 30 days
The product is marked, damaged or shows signs of wear The product is not returned in its original, intact box or packaging
If any item is not eligible for a refund, we will contact you. If your order includes shipping charges, only the items returned will be refunded unless the goods are considered to be defective. Please see more inferior goods here.


If you want to return an error that is good and the purchase is made within 30 days of the return period, please visit our web page to return. If you want to return an error after a 30 day return period, please contact our customer service team for the happiness. Approve the photos that can be returned before claiming a claim for failure. We would like to OOK in consultation with the supplier or manufacturer to determine if the item is in question. If the item is found to be wrong, you will receive a full refund for the item, including the delivery charge unless the delivery charge has been returned before the order.
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